Crain’s Detroit Captures the Custom Way

The Custom Way is not to be ignored! Crain’s Detroit recently featured Custom Home Health and its resilience in upholding elevated standards and expectations in an industry that rarely does the same.

Here’s our favorite piece from the article:

Chris Tillotson, Custom’s president, knows his company is tarred somewhat by the dozens of home health owners and employees in Michigan over the years who have faced charges of fraud, paid fines and gone to jail for a variety of scams. Since 2010, more than 200 people have been indicted or jailed for a total of $745 million in fraudulent billings in Southeast Michigan, much of that in home health, according to 2016 data from the Detroit-area Medicare Fraud Strike Force.

But Tillotson and co-founder Sean Fossee are sending a different message to doctors and hospitals in Southeast Michigan that refer patients to Custom for home health or hospice services.

“There is a lot of fraud in the industry. Detroit is a top-five market for fraud. That creates a major stereotype for our industry,” Tillotson said. “We pride ourselves in doing it the right way. Providing high-quality outcomes is where we make a difference and comes back to you in the long haul.”

Tillotson said Custom’s relentless effort the past five years to improve quality and outcomes, take care of its patients, referring doctors and hospitals, and employees will ultimately pay off for the company in higher growth.

“We are focusing on building a foundation based on integrity, excellence, empowerment and fun,” said Tillotson, adding that the company has secured a trademark under the tagline of “Elevated Expectations. Elevated Care.”

To read the full article, click here.

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